Return Policy

 

 

We want you to be satisfied!

All Return requests must be made within 14 days from the date of delivery. In order to Exchange an item, you still need to place a Return request. Please contact us to our email orderservice@doremo.us . There is no need to make a telephone call. Our online system will ask you the reason for returning and will also give you the correct warehouse address where the product should be sent.

  1. If you received the wrong item by mistake, whether it be the wrong style, color, or size, we will exchange it for the correct item and we will pay the shipping costs.
  2. If the product has a manufacturing defect, we will exchange it and pay the shipping costs.
  3. If you want to return the item and do not want an exchange, we will refund the cost, provided that it is in original packaging in sellable condition. Shipping charges are not refunded. Any discounts given on the original order are also taken back.

In order to Exchange, place a new order for the correct item/size using the same email address as you did on the order being returned. Our system will recognize that you are exchanging and it will issue the refund accordingly.

*** Credit card refunds cannot be issued after 120 days from the original transaction date.
      If you paid using Paypal, this limit is 60 days from the original transaction date.
      If we have to issue refunds beyond this period, it will only be issued in form of a Store Credit.