Shipping terms

Shipping terms

 

 

Does doremo.us offer same day shipping?

We do everything we can to ship your order the same day that if the item is in our US warhouse. If you order is placed after 12PM (PST) it will typically ship out the next business day. 

Same day shipping doesn't apply to:
Orders placed on Saturdays, Sundays, or holidays.
 

§  If I place my order today, when will I receive it?

That depends on where you live and the shipping method. If you live within the Southern California area, you should receive your package within approximately 1-5 business day regardless of the shipping method chosen.

In store pickup is available during normal business hours every day at the Irvine warehouse location.

If you live in the United States, delivery times based on shipping method are as follows:

Shipping Method  
FREE In Store Pickup (Irvine, CA Only) Next Day Pickup Available
USPS Shipping 2 -7 Business Days*
China Post Shipping 10-15 Business Days*
SF-Express Shipping 7-10 Business Days*
   

*Transit times are estimated from the time of shipment, not the time of order being placed. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. 

§  If I choose 'FREE In Store Pickup' when will my order be ready?

Next day pickup is available 7 days a week. Please allow us 24 hours from the time of order to pick & properly process your items. Pick up orders are available only at our Irvine warehouse location. 

 

Does doremo.us ship internationally? 

Yes. We ship to Japan and Australia at this time. Please feel free to check back as this may change in the future.

 

How are shipping and handling charges determined?

For domestic shipping, that depends on total weight and dimensions of the merchandise ordered and the shipping method selected. Please refer to the sample shipping table below for current approximate shipping rates based on weight. Please note that this weight chart is an estimate and does not include large items with minimum weights such as some hats, props, inflatable decor, etc.

Order Weight In Store Pickup USPS China  Post SF-Express
0lb-16.00oz FREE up to 3.99 up to $2.99 up to $12.99
16.00oz-1.00lb FREE $8.99 $6.99 $13.99
1.00lb-2.00lbs FREE $10.99 $11.99 $15.99
2.00lb-3.00lbs FREE $14.99 $18.99 $18.99
3.00lb-4.00lbs FREE  $16.99 $20.99 $20.99
4.00lb-5.00lbs FREE $19.99 $25.99 $22.99
5.00lb-6.00lbs FREE $21.99 $26.99 $24.99
6.00lb-7.00lbs FREE $25.99 $27.99 $29.99

 

*Please note that oversized items may be elligible for additional shipping charges. Costume Castle will not charge in excess of what was quoted without prior customer approval. 

 

Where can Doremo.us ship my order?

We will ship your order to the Shipping Address that you provide in the United States. Please do not list a Post Office Box (PO Box), or a Highway Contract Box (HC Box) as we cannot deliver to a PO Box and shipment of your order will be delayed.

 

 Still have questions? Please contact us:

customerservice@doremo.us